Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.
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1st Adult Passport
Type of Application:
First UK Adult Passport With Interview
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-02-24
Date Received:
2023-03-23
Overall Experience:
4 Star – Easy
Comments:
Process was seamless. Took two weeks for the passport to show as received after the courier delivered it with evidence
Passport printed 2:42am on 23 March 2023
Application approved 9:59am on 22 March 2023
Documents received 2:16pm on 15 March 2023
Application received 6:28pm on 24 February 2023
Identity details received 6:28pm on 24 February 2023
Email sent to person confirming your identity 6:16pm on 24 February 2023
Ask someone to confirm your identity 6:05pm on 24 February 2023
Application submitted 6:05pm on 24 February 2023
Type of Application:
First UK Adult Passport
Passport Office:
Peterborough
Submission Date:
2023-03-12
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Passport received 24 March 2023
Passport printed 4:11am on 23 March 2023
Application approved 12:50pm on 22 March 2023
Documents received 2:06pm on 16 March 2023
Application received 11:52am on 12 March 2023
Application submitted 11:52am on 12 March 2023
Type of Application:
First UK Adult Passport
Passport Office:
Corby
Submission Date:
2023-03-11
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Actually just 6 days from the day they received the documents
Type of Application:
First UK Adult Passport
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-13
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Very very quick!
Passport delivered 2.30pm on 24 March 2023
Passport printed 9:59pm on 22 March 2023
Application approved 4:20pm on 22 March 2023
Documents received 12:41am on 16 March 2023
Application received 9:44am on 13 March 2023
Identity details received 9:44am on 13 March 2023
Email sent to person confirming your identity 9:29am on 13 March 2023
Ask someone to confirm your identity 8:48am on 13 March 2023
Application submitted 8:48am on 13 March 2023
Type of Application:
First UK Adult Passport
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-14
Date Received:
2023-03-25
Overall Experience:
5 Star – Very Easy
Comments:
Application submitted 7:07pm on 14 March 2023
Application received 9:41pm on 14 March 2023
Documents received 2:42pm on 16 March 2023
Application approved 1:07pm on 24 March 2023
Passport printed 9:57pm on 24 March 2023
Adult Renewal Passport
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-17
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-16
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-16
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-19
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Passport printed 10:25pm on 23 March 2023
Application approved 2:40am on 23 March 2023
Documents received 3:17pm on 22 March 2023
Application received 8:14pm on 19 March 2023
Application submitted 8:13pm on 19 March 2023
Did not use a fast track service so was very pleased.
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-01
Date Received:
2023-03-23
Overall Experience:
4 Star – Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-19
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Very quick, especially taking into account the impending strike! Great service.
Type of Application:
Adult Passport Renewal
Passport Office:
Peterborough
Submission Date:
2023-03-12
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
I had my photograph taken at the Photo Shop in Tesco. They verify that the photo is acceptable to the passport office.
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-11
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Very easy. My partner did his at the same time and his came a week earlier than mine!
Type of Application:
Adult Passport Renewal
Passport Office:
London
Submission Date:
2023-03-15
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Passport office was great all the way through. Let down by Royal Mail delivering to the wrong address. DOH!
Type of Application:
Adult Passport Renewal
Passport Office:
Newport
Submission Date:
2023-03-17
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Corby
Submission Date:
2023-03-04
Date Received:
2023-03-23
Type of Application:
Adult Passport Renewal
Passport Office:
Durham
Submission Date:
2023-03-15
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
They did it!! Under 9 days!
(9x 24hr periods)
Super happy with the service at all stages, nothing like the 10 week scaremongering in the media.
Type of Application:
Adult Passport Renewal
Passport Office:
Durham
Submission Date:
2023-03-11
Date Received:
2023-03-24
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-18
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Kept us informed ever day by text and email. We knew exactly what was happening and they even gave us a 1 hour delivery time for the passports
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-24
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Recevied 11:00am on 24 March 2023
Passport printed 10:23pm on 23 March 2023
Application approved 11:10pm on 22 March 2023
Documents received 10:44am on 22 March 2023
Application received 5:10pm on 18 March 2023
Application submitted 5:10pm on 18 March 2023
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-13
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-17
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Really easy process, and my new passport arrived 6 days, 22 hours and 44 minutes after pressing submit on the online application! The ‘hardest’ part of the process was finding an envelope and going to the Post Office to post back my existing passport!
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-08
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
There was a long wait between the passport being delivered by Royal Mail and acknowledged by the passport office (9 days), after that the process was quick
Passport Delivered on 24 March 2023 via TNT
Passport printed 10:22pm on 23 March 2023
Application approved 10:51pm on 22 March 2023
Documents received 10:21am on 22 March 2023
Documents Delivered to passport office 09:13am on 13 March 2023
Application received 2:41pm on 8 March 2023
Application submitted 2:41pm on 8 March 2023
Type of Application:
Adult Passport Renewal
Passport Office:
Peterborough
Submission Date:
2023-03-17
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-15
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Applied & sent 15th March
Received 17th March
Approved 22nd March
Printed 23rd March
Received 24th March
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-11
Date Received:
2023-03-23
Overall Experience:
5 Star – Very Easy
Comments:
Quick and easy process – took my passport photo with a smartphone against a white wall and applied online. Took just under two weeks from submitting the application online to receiving the passport.
Application submitted online: 11 March 2023
Application received: 11 March 2023
Documents posted: 13 March 2023
Documents physically received (signed-for delivery) by HMPO: 14 March 2023
Documents marked as ‘received’ on the online portal: 15 March 2023
Application approved: 21 March 2023
Passport printed: 21 March 2023
Passport received: 23 March 2023
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-20
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
I can’t believe how fast this is.. 4 days!
Text from TNT to say out for delivery: 07:33am 24/03/23!!
Passport printed 12:04am on 24 March 2023
Application approved 4:00am on 23 March 2023
Documents received 5:25pm on 22 March 2023
Application received 9:48am on 20 March 2023
Application submitted 9:48am on 20 March 2023
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-08
Date Received:
2023-03-22
Overall Experience:
5 Star – Very Easy
Comments:
Passport delivered 11.13am on 22 March 2023
Courier received details of package on 21 March 2023
Passport printed 3:26am on 21 March 2023
Application approved 10:21am on 20 March 2023
Old passport received 7:53am on 14 March 2023
Old passport sent 7.27am on 9 March (RM Special Delivery £6.85)
Application submitted 8:07pm on 8 March 2023
Type of Application:
Adult Passport Renewal
Passport Office:
Durham
Submission Date:
2023-03-10
Date Received:
2023-03-22
Overall Experience:
5 Star – Very Easy
Comments:
No problems very easy
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-12
Date Received:
2023-03-22
Overall Experience:
5 Star – Very Easy
Comments:
Submitted 9.24am 12 March 2023
Documents (old passport) posted 13 March 2023
Documents received 14 March 2023
Application approved 8.17am 21 March 2023
Passport printed 1.01am 22 March 2023
Passport delivered before 4.30pm 22 March 2023
Old passport returned 24 March 2023 (not secure delivery)
This was a child passport renewing to an adult passport.
The old passport was supposed to go to Corby, but it was sent to Hemel Hempstead with my husband’s passport renewal instead. Both renewed passports were returned on the same day in separate envelopes.
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-15
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-14
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
London
Submission Date:
2023-03-20
Date Received:
2023-03-22
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-17
Date Received:
2023-03-22
Overall Experience:
5 Star – Very Easy
Comments:
My passport had a month left on, applied for 3 children’s passports at the same time, one under 11.
The under 11 was verified by a colleague online the same day and the 3 children’s passports have been updated with now being printed.
Type of Application:
Adult Passport Renewal
Passport Office:
Corby
Submission Date:
2023-02-19
Date Received:
2023-03-13
Overall Experience:
4 Star – Easy
Comments:
The Gov website said send old passport, for at least two weeks after I had sent it. It needs to change the wording to explain that the old one hasn’t reached the department it needs to
Type of Application:
Adult Passport Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-17
Date Received:
2023-03-23
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-20
Date Received:
2023-03-23
Overall Experience:
5 Star – Very Easy
Type of Application:
Adult Passport Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-07
Date Received:
2023-03-26
Overall Experience:
5 Star – Very Easy
Comments:
Done the process online, including a picture on my iPhone. Sent my old passport via recorded delivery the same day. The entire process under 3 weeks
Type of Application:
Adult Passport Renewal
Passport Office:
Newport
Submission Date:
2023-03-17
Date Received:
2023-03-25
Overall Experience:
5 Star – Very Easy
Comments:
Super easy and super quick receiving it back 8 days altogether online
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1st Child Passport
Type of Application:
First Child Passport
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-14
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Much quicker than expected.
Type of Application:
First Child Passport
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-02-23
Date Received:
2023-03-21
Overall Experience:
5 Star – Very Easy
Comments:
I would say passport took longer due to me having to order a new birth certificate as I couldn’t find my daughters original, very quick process once they received documents.
My original documents were returned on 24/03/2023 so not much longer after receiving passport
Application history
StatusDate
Passport printed 5:21am on 18 March 2023
Application approved 12:05pm on 17 March 2023
Documents received 7:40pm on 10 March 2023
Application received 6:15pm on 27 February 2023
Identity details received 6:15pm on 27 February 2023
Email sent to person confirming your identity 3:10pm on 27 February 2023
Ask someone to confirm your identity 9:17pm on 23 February 2023
Application submitted 9:17pm on 23 February 2023
Type of Application:
First Child Passport
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-11
Date Received:
2023-03-24
Type of Application:
First Child Passport
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-11
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Applied for two first child passports.
Applications submitted – 11 March 2023
Identities confirmed – 13 March 2023
Proof of ID documents (birth certificates) sent – 15 March 2023
Proof of ID documents received by HMPO – 16 March 2023
Applications approved – 22 March 2023
Passports printed – 23 March 2023
Passports received – 24 March 2023
Just waiting for the birth certificates back now, but we were really impressed and kept informed all the way through the process by text and email.
Type of Application:
First Child Passport
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-12
Date Received:
2023-03-23
Overall Experience:
5 Star – Very Easy
Comments:
Very smooth and fast!
Application history
Passport printed 4:45am on 23 March 2023
Application approved 11:25am on 22 March 2023
Documents received 1:03pm on 16 March 2023
Application received 10:01pm on 12 March 2023
Identity details received 10:00pm on 12 March 2023
Email sent to person confirming your identity 5:41pm on 12 March 2023
Ask someone to confirm your identity 5:37pm on 12 March 2023
Application submitted 5:37pm on 12 March 2023
Child Renewal
Type of Application:
Child Renewal
Passport Office:
Newport
Submission Date:
2023-03-05
Date Received:
2023-03-21
Overall Experience:
5 Star – Very Easy
Type of Application:
Child Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-20
Date Received:
2023-03-24
Type of Application:
Child Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-11
Date Received:
2023-03-23
Overall Experience:
5 Star – Very Easy
Comments:
Fantastic service, super fast! It would have been quicker had I sent my documents sooner.
Type of Application:
Child Renewal
Passport Office:
Newport
Submission Date:
2023-03-17
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Online application very quick and easy and extremely fast turnaround with notifications and updates at every stage
Type of Application:
Child Renewal
Passport Office:
Newport
Submission Date:
2023-03-17
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Comments:
Online application very quick and easy and extremely fast turnaround with notifications and updates at every stage
Type of Application:
Child Renewal
Passport Office:
Corby
Submission Date:
2023-03-09
Date Received:
2023-03-22
Overall Experience:
5 Star – Very Easy
Type of Application:
Child Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-11
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Child Renewal
Passport Office:
Liverpool (Bootle)
Submission Date:
2023-03-13
Date Received:
2023-03-24
Overall Experience:
5 Star – Very Easy
Type of Application:
Child Renewal
Passport Office:
Hemel Hempstead
Submission Date:
2023-03-10
Date Received:
2023-03-22
1 Week Fast Track Application
Type of Application:
1 Week Fast Track Service
Passport Office:
Newport
Submission Date:
2023-03-22
Date Received:
2023-03-25
Overall Experience:
5 Star – Very Easy
Comments:
Great service but wish there were more processing centres!
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