10 weeks wait time exceeded. What next?

@Estival ours was expedited I am pretty sure because it had been processing for well over 10 weeks. (Bearing in mind that HMPO counts 10 weeks from when your supporting documents were received, not from when your application was submitted. We were over 12 weeks from the date our documents were officially received. If it is at that point, I would suggest you send the details of your application process and then say that you have tried to do the right thing by not booking, but the uncertainty of when you will be able to travel is causing considerable stress and anxiety.

I used the address Helly87 supplied – it was expeditedservice@hmpo.gov.uk

Upsidedown, When i spoke to HMPO yesterday they lady said i was exactly 10 weeks and that was taken when it was submitted

@Upsidedown

Thanks for this, will try that. Mine was a postal application posted just over 10 weeks ago and I got this text message a week and a half later:

We’ve received your passport application. Please allow 10 weeks for it be processed. Do not call for updates; we’ll contact you if more information is needed.

Does the 10 weeks start from when I posted it or when they sent me the text message?

@screamer there are many many people on this forum who have been told by HMPO staff that it only counts from when your documents received, because they can’t start working on it until then. It should count from submission though, I agree, and maybe it did count from then until the times started blowing out.

they received my application in the Durham office on the 25th April and every time I’ve chased it they say its awaiting examination so still hasn’t even been checked and I’m past the 10 weeks from them receiving the application, I spoke to someone on webchat yesterday who advised me to contact advice line and ask them to email expedite team at Durham internally to see what hold up is and they’ve requested a call back too – still heard nothing from either of those teams so unsure of what those waiting times are – but expecting i will be making more chase up calls tomorrow if i have heard nothing by then. still may need an interview too with it being 1st passport which will have more delays or something as well

@Estival ours were at Durham and that was the email address I emailed. I am not sure there is a difference – ours was with an examiner for weeks, I think just sitting on their desk.

@upsidedown @ks18

Yes think mine is also on the same desk. It’s so unfair how they’re processing more current applications instead of dealing with them in date order. I’m hearing stories of people who applied only 2 weeks ago who have already got them back!