[Angry mother]

I have applied on 15th Feb, processing since 9th March. I have asked for an upgrade on 15th May (2 weeks before we were due to travel) but nobody called me back to explain the procedure. I have contacted them several times but no reply. When called them on Sunday (the day we were going to travel) I was told not to contact them as I’m not travelling in the next 2 weeks. This is unacceptable and unfortunately I can’t do anything about it.

[Angry mother]

We have submitted 2 applications child renewal on 15th Feb and in processing since 9th March so you are not the only one upsidedown. We are travelling in 2 weeks,and kids already missed our Easter holidays aboroad 🙁

[Angry mother]

I’ve been told it’s 10 weeks since documents received and acknowledged by them

[Angry mother]

Could you share the e-mail address that you have used?

[Angry mother]

Mine applications have been for over 10 weeks and when I called them they said that 10 weeks is just an advise and it can take longer. I have asked for an escalation as it has been 10 weeks and the lady said that escalation is just a note to the examiner and it won’t speed up the process. We have applied on 15th Feb and our applications have already been in 3 offices

[Author]

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