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I have spent most of this week on hold trying to get through, I get to speak to someone then transferred and put on hold again. I am due to fly on Monday ….
Hi,
I sent all my details into the Belfast fast track office yesterday (not sure why it was Belfast) but we have not heard anything – we are due to fly out on Monday.
I phoned first thing this morning and spoke to a lovely lady who took my details and transferred me to the upgrade office, I have been on hold now for 1 hour and 51 mins, should I stay on hold in the hope someone will eventually pick up the call? Will someone eventually answer ?HI,
We send the application for a new passport by Royal Mail, apparently our application is in Ireland, we live in Scotland so I have no idea how it turned up there.:/ We have been trying to upgrade since last week but this is the furthest we have gotten.
Hi,
We received a call today, the person took our details and send us an email address with a link, we had to reply to this and provide proof of travel. I am not sure what department called us back but have any of you got this far and are still waiting? I was told it would take between 2 and 24 hours for a response. We are meant to be flying out on Monday……
Our passport application is in Ireland – we live in Scotland so I don’t know how it has ended up there!
We hope to fly on Monday 🙁 We got a call last Monday saying someone would be in touch but no such luck, I have emailed asked for someone to contact me ASAP, if I have to cancel my trip I might get some money back but if I wait to the very last minute I will lose it all – I have no idea what I should do 🙁
