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@sazzle I did request initially if I could pick it up from Liverpool but once they confirmed it was processed and printed, I just said post it out. They’re posting my Irish one out too, which I’ll probs get before the new British one. Usually they don’t post supporting docs out until 2 weeks after.
I got a call yesterday evening saying my passport had been approved and got an email this morning to say it had been printed. 5 days(ish) for delivery.
Never been so glad to get news in my life.
Applied online 7th April……application accepted 18th July.
14 1/2 weeks from applying to approved.
15 weeks from applying to delivery.I was told they were working to my travel date which came and went.
Requested an urgent call back on Friday and got a call on Sunday morning. He agreed the expedited upgrade had failed but gave no explanation. Put through for another upgrade.
16 weeks, still no passport and no-one you can contact to get an honest answer or information.
Absolute disgrace.
My story is all too common. Knew I’d be travelling in the summer and had lost my passport in a house move. I also have an Irish passport.
Applied online on 7th April.
Still do not have my new passport 14 weeks later and they’ve held my Irish passport hostage for 12 weeks.
All that’s showing on the tracking site is additional docs received on 20th April.I emailed my MP over a month ago as I was due to travel to France last Tuesday and then emailed the expedited service team who said I was being passed to the upgrade team who would be working to my date of travel. That date came and went and still no passport.
I’ve lost thousands from work I haven’t been able to do abroad am due to travel again in a month and my biggest beef is that no-one can tell me what’s going on! Also my concern is that they’ve lost my Irish passport. You can to request a callback and it’s the same old. Someone calls back a few days later and checks the system which is the same as what you can see on the tracking.
It’s an absolute disgrace from the only gov dept that makes a profit!
