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No your not notified. It’s a shambles to be honest. I only found out ours had been moved to manual the 4th time I called them.
Hi. I haven’t had any response from the email and have heard nothing from the passport office. I am giving them another couple of hours then will ring again. Not sure how much the upgrade service is. Has anyone else had any joy?
Where is your application? I have been given the email address to upgrade at Belfast if that helps? You can send them an email and attach your confirmation of travel documents and information about your passport application to request an upgrade. I’ve emailed tonight so praying they reply in the morning as we fly on 16th.
Hi. I too have been made aware of this service today and it’s music to my ears. We are supposed to be flying to Tenerife on 16th April. We sent away for my sons first passport on 25th Feb and it’s been stuck in the processing stage for weeks. Customer service team no help at all until I had an absolute breakdown on the phone today. After I ended the call I received a call back 5 minutes later telling me about this new service. To be honest I would pay any amount to get this passport back and to be able to fly next week so I am keeping everything crossed that they respond to my email requesting an upgrade soon so it comes back in time! Appalled with the passport service so far, the fact that people I know have applied after me and received their child’s first passport is beyond frustrating. The whole system needs looking at. Let’s hope this upgrade service is a bit better!
