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Hi Lisa, just to give you some hope, all moved quickly after my last post. Interview yesterday and application approved straightaway. Now just waiting for it to be posted….. still a long time since 11 March though
Thank you. I didn’t get an email, only a text. But I did finally get some luck on the call this morning and have been able to book an appointment! The call handler said their system has been down for two weeks and they have been unable to book during that time. It is now working again, what a relief! So for anyone else this is a good time to call them.
Thanks, yes I have tried that number… it is the one where you wait for ages and then get cut off. I guess I will just need to keep trying but the time I am spending on this is ridiculous. There is never any web chat available. The online email enquiry forms also get ignored.
I recently got a text to ask me to book identity interview but there are no slots available anytime I phone. I can never get through to the general enquiries helpline, when I do they cut me off. I don’t know how to progress this!! Does anyone know a way to contact someone in the passport office who can actually make decisions and do something, not just a call centre person? It is so frustrating now as I am in limbo unable to progress the application as there is no way to make an interview appointment. It looks like more recent applications like yours are quicker.
