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@ks18 only other thing you could do is hunt online for a cheap flight for within the next 2 weeks and go through the upgrade team that way, if you look about there will be some really cheap flights
Ahh it’s so horrible isn’t it 😩 I spent 2 weeks glued to my phone, was too scared to go into any big supermarkets incase I lost signal, on the last couple of days I told everyone I new not to call me too, I actually ran out on my midwife when they were calling me 🙈😂 it’s so easy to miss a call and when it’s withheld it makes it that much more annoying 🙄 wishing you the best of luck, you still have time 🙌 hopefully they will see the note tonight or early morning and ring straight back, apparently there working till 11pm so keep your phone on loud next to you till late. My daughters was ready to collect yesterday at 3pm and I only got my call at 10am so they can do it same day 🤞
@PBC19 Ahh no, call them back and tell them you missed the call and get them to put on your notes to call back asap! They called from withheld number, good luck 🤞
@PBC19. Send this email and also go into the London offices today! DurhamUpgradeTeam@hmpo.gov.uk Subject header: URGENT passport needed TOMORROW! Expedite (ref number) (name of applicant)……….. URGENT PASSPORT NEEDED TOMORROW! Expedite PEX-
Holiday travel – Sunday 15th may 2022
Applicants name –
D.O.B –
Address –Contact number – My name- (if applying for child)
Email address –
Proof of travel-Ahh it’s crazy how each person states something different 🤦♀️ They definitely do send off for upgrades as I had an email while I was on the phone to them from noreply@postroom.com, that email was completely different to automated emails I had back from DurhamUpgradeTeam@hmpo.gov.uk, maybe wait till next week and give it another go if you still don’t hear anything. I don’t see why they don’t all have the same guidelines, would make it much easier for people. The amount of differnt things I’ve been told by other call handlers is crazy, good luck and keep pushing them, I really gave up all hope of it working but it worked in the end, don’t loose hope 🙌
That’s the number for the general progress team, there’s no direct contact for Durham, that number has always put me straight through to the progress team and they are by far the most helpful, call up bang on 8 and you will either get straight through or wait about 10mins, it doesn’t make you press any buttons as it’s a direct number.
Wishing you the best of luck 🤞 definitely call them again closer the time maybe 4 days before and ask them to re do the upgrade, tell them you think it may not have worked the first time as you haven’t had confirmation, call 0300 105 0850 bang on 8am you shouldn’t have to wait long atall, I was spectacle about Durham but they definitely are handling the upgrades even if it is a close call 🙌
Also one more thing just incase it helps anyone, for some reason I never got reply’s when using my hotmail address so I have been using my gmail. That could be irrelevant but just thought I would say incase it’s the same for anyone else 🤞
Also for some reason I was never asked to pay any money for the upgrade 🤷♀️ Hasn’t been 10 weeks for me yet. I applied on the 23rd through the post office and they received application in Belfast on the 1st April then sent it to Durham and they received it on the 4th April. Also this was Durham that processed the upgrade so for those who are asking if Durham are successfully doing upgrades the answer is yes 🙌 also on the phone I was as polite as I could possibly be to the progress team don’t no if that made a differnce but I’m sure it does as both people I spoke to were really lovely back to me and tried everything they could so even if you are waiting ages to get through put on your best phone voice 🙈🤣
Call this number bang on 8am, 0300 105 0850. It is the progress team, these are the only people who can send off for the upgrade. As far as I’m aware they have to do there half for it to work, it could possibly work without them but from what I’ve been told by the progress team they need to apply for it. You should then get an email the same as what I posted. I then sent off an email with the evidence which was this…. ………….. Hello, sorry to email again but I just received an email from noreply@postroom.com asking me to send it evidence of travel for my daughter with her name in the subject header, as my previous emails didn’t have her name in the subject header I am resending so I don’t get it wrong. I need her passport by the 14/05/2022 as we leave home on Sunday at 3am. . Expedite post office barcode- (number)
Holiday travel – Sunday 15th may 2022 06:20am
Applicant – (name of applicant)
D.O.B –
Address –
Contact number – My name-
Email address –
Proof of travel – photos attached below of euro tunnel .……………. I can’t seem to add spaces between lines on here but I did in my email so it was clearer to read. Also where I put expedite post office barcode if you have on online application I think it’s called a PEX number so put that there. My header for this email was…………. Evidence for travel (name) (ref number) URGENT passport needed 14/05/2022.Update, I applied for an upgrade on the 1st of May, I leave on Sunday 15th May so I applied for upgrade as soon as I could, I did so with the progress team on the phone who at the time told me they would send off for the upgrade and told me to email myself too. I didn’t get any confirmation email atall so a few days later tried emailing from a different email with the advice of how to write it from another user on here and I got an automatic email sent from DurhamUpgradeTeam@hmpo.gov.uk saying they have noted my date of travel and not to email again. Didn’t hear anything atall so have been calling to check on progress but wasn’t given anything but to sit and wait till 48-72hours before travel. Yesterday I was really worried so called up to speak to the progress team again and asked them to re apply for an upgrade as I was unsure if it actually worked the first time, the lady on the phone was really lovely and said of course so she sent off for an urgent upgrade stating I need the passport by Saturday 14th May. She then told me to email myself with evidence stating it was my second email. Well before I had even got off the phone I had an automatic email from noreply@postroom.com which said Thank you for contacting us about your passport application, that you have asked, to be upgraded.
Your request has now been sent to the relevant team who will contact you within 48 hours to discuss further.
For your application to be processed using this service, you will need to provide evidence to support your request to assess If you are eligible for your application to be upgraded. If the evidence is not in English, a translation must be provided.
You must send this evidence to us within 48 hours, or your application will continue to be processed under our standard service.
The evidence should be sent by email to the following email address and the subject header of the email should state the applicant’s name:
DurhamUpgradeTeam@hmpo.gov.uk
HM Passport Office will contact you by telephone or email if we need more information from you.Yours sincerely,
Her Majesty’s Passport Office. I then called again this morning to see if there was any update and was told my application had been handed over to an assessor and all travel evidence had been received so I was likely to receive a call today. Well I can happily say I did at 10am this morning saying my daughters passport was done and they asked if I wanted to collect or have it sent out for 1 day delivery. I said I would definitely collect it and they had it all ready to pick up at 3pm today 🙌 just got home with the passport and I’m over the moon. Anyways my point of this long message is to anyone who hasn’t received an email similar to the one I just put it’s worth calling up again and asking them to re apply for your upgrade. Wishing everyone the best of luck, I really didn’t think it was going to happen but it did so please everyone don’t loose hope, just keep calling and trying 🤞
The progress team are the only ones who can send off for the upgrade, when you speak to the normal customer service people and ask to be upgraded they should put you straight through to the progress team. I finally spoke to someone today who was by far the most helpful, she said she would send off for my upgrade again today and advised me to send another email, soon as she sent off for it I received an email from noreply@postroom.com asking me to send in evidence which last time I didn’t get so I’m wondering if it wasn’t done properly before, anyways she said she will transfer me to the customer service manager to see if they can do anything as she had done everything she could do, I waited 3 hours on hold to speak to them and soon as the wait hit 3 hours the phone cut off, all I can do now is sit and wait and prey for the best
The progress team are the only ones who can send off for the upgrade, when you speak to the normal customer service people and ask to be upgraded they should put you straight through to the progress team. I finally spoke to someone today who was by far the most helpful, she said she would send off for my upgrade again today and advised me to send another email, soon as she sent off for it I received an email from noreply@postroom.com asking me to send in evidence which last time I didn’t get so I’m wondering if it wasn’t done properly before, anyways she said she will transfer me to the customer service manager to see if they can do anything as she had done everything she could do, I waited 3 hours on hold to speak to them and soon as the wait hit 3 hours the phone cut off 😩 all I can do now is sit and wait and prey for the best 🙏🏻
