[kay123]

Have you tried to call them 0300 123 1973 they where helpful for me, looking at the group on Facebook alot of people are waiting on documents to be scanned on

[kay123]

You won’t get a direct number but I phoned this number took hour and half get through but was very helpful 0300 123 1973

[kay123]

Passport printed 3:40pm on 11 May 2022
Application approved 2:21pm on 10 May 2022
Identity details received 11:39am on 10 May 2022
Email sent to person confirming your identity 11:30am on 10 May 2022
Ask someone to confirm your identity 11:17am on 10 May 2022
Documents received 3:02pm on 6 May 2022
Application received 12:22pm on 23 April 2022
Identity details received 12:22pm on 23 April 2022
Email sent to person confirming your identity 12:08pm on 23 April 2022
Ask someone to confirm your identity 11:31am on 23 April 2022
Application submitted 11:31am on 23 April 2022
Mine is arriving today 🤞

[kay123]

Hi yes my passport went to hemel, its the main number they can access application with your ref number

[kay123]

I called this number 0300 123 1973 just stay on hold until somebody answers

[kay123]

I called this number 0300 123 1973 just stayed on hold until somebody answered , then got a text/email straight away to say documents recieved .

[kay123]

I phoned today was on hold for an hour and half but spoke to a helpful lady who checked my reference number, confirmed old passport had been recieved and its now been updated to docs recieved, 🤞 it’s not much longer to approve my application for childs renewal

[kay123]

Hi all I’m similar sent off 23rd April royal mail still not showing as signed for 😓 really not sure how long I need to wait.

[kay123]

I’m the same sent old passport back to hemel on the 26th April, royal mail still not saying its arrived 🤞 for some news soon

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