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Don’t panic you will have it in time but u can do what I done I contacted them and said I need to add api ( advance panenger information )7 days before I travel they then prosessed mine 3 weeks before travel and I had all 4 back within 5 days of contacting them
Hi all, has anyone done a recent (past 2 weeks) renewal application online which has been sent to Durham. Noticed a few posts on here saying that it has taken a couple of weeks for them to ‘receive’ the passport. We sent ours via special delivery on Monday (27th), was signed for yesterday (28th) but nothing appears on the application site.
Any rough ideas on total time would be amazing as we are due to head to France in just over 3 weeks…yikes!
Thanks
Leave it a week and call them as if within 14 days of travel they will express it through within 5 days
Newport are infinitely slower than Peterborough.
A couple of things two weeks before travel is one of the triggers but you also need the application to be on the system for 4 weeks since applying.We are 9 days from travel one went to Peterborough and was delivered today the other Newport is “being processed” can’t get an escalation until Thursday because we didn’t apply until July 9th.
Personally think the holiday is now off because a) we applied too late b) Newport office is extremely extremely slow and is performing very badly compared with Peterborough.
We are so absolutely anxious beyond belief but the passport office help desk couldn’t care less. (Rant over).7th July I applied by post office check & send (just after govt announced we are allowed to travel)
15th July HMPO had received passport application.(9 days after sending)
Between 15th & 28th July had messaged twitter a few times & got update emails from their tracking page found out my passport was at newport.
27th July called the passport office & requested call back, got call back & asked to be put through to complaints dept.
28th July ( 2 weeks before travel- travel 11th Agust) requested the application to be expedited with evidence I booked travel before covid
28th July emailed my local MP
29th July got expedited application rejected because I don’t fit the criteria of application being with them 4 weeks (which i wouldn’t because we were advised not to apply before the 4th July because before that it was essential travel only.)
29th July received text saying due to delays passport could be up to 6 weeks.
1st August Old passport turned up
3rd August New passport arrived – YaySo a very Stressful 27 days with a lot of mis-nformation from different departments – but it came!
Posting timeline as I’ve been checking this website obsessively and it’s given me hope. Passport arrived today, 22 days 🙂 Durham. Child renewal.
Application history
Passport printed and sent 10:00pm on 31 July 2020
Application approved 6:57pm on 30 July 2020
Application being processed 11:04am on 28 July 2020
Documents received 6:36pm on 21 July 2020
Application received 4:28pm on 14 July 2020
Identity details received 4:28pm on 14 July 2020
Email sent to person confirming your identity 4:20pm on 14 July 2020
Ask someone to confirm your identity 4:07pm on 14 July 2020
Application submitted 4:07pm on 14 July 2020I called after receiving a text on 30/07 saying it could be 6 weeks (travel in 3). Very helpful person on the phone, said there wasn’t anything they could do, but it got approved that same day. Good luck all.
Had a mad panic with under 6 weeks to go till our holiday, daughters passport had expired and needed renewing. Application sent in online on Sunday 19th July (Belfast I think) and received her new passport yesterday (5th August). No prompting from me at all and it turned out ok in the end – pretty quick turn around considering all the bad press!
History below:
Passport printed and sent 1:56pm on 3 August 2020
Application approved 11:06am on 1 August 2020
Application being processed 11:28am on 23 July 2020
Documents received 5:12pm on 21 July 2020
Application received 12:41pm on 19 July 2020
Identity details received 12:41pm on 19 July 2020
Email sent to person confirming your identity 12:30pm on 19 July 2020
Ask someone to confirm your identity 11:38am on 19 July 2020
Application submitted 11:38am on 19 July 2020We applied for my son’s passport renewal on 27th June, and received passport just today. That is after nearly 1 and half months. Supporting documents were sent to Peterborough but was processed by Newport.
We sent the supporting documents on 1st July, which was received by HMPO on 2nd July. However, it took nearly 10 days for them to say “Documents received”.
As we have to flyout on 15th August (Not a holiday, but due to job) I had quiet a bit of stressful time, including many sleepless nights. Called their call centre many times, also called my local Conservatives MP.
I believe it is essential that they should know when you are flying, so that they can prioritise your application, at least 2 weeks before you fly out.
Application history
Passport printed and sent 1:29pm on 4 August 2020
Application approved 6:21pm on 3 August 2020
Application being processed 1:12pm on 16 July 2020
Documents received 3:36pm on 11 July 2020
Application received 6:30pm on 27 June 2020
Identity details received 6:29pm on 27 June 2020
Email sent to person confirming your identity 4:36pm on 27 June 2020
Ask someone to confirm your identity 4:28pm on 27 June 2020
Application submitted 4:28pm on 27 June 2020My son’s passport arrived yesterday, with two weeks to go so we can now look forward to it. My MP did email them and I messaged them often, whether that made a difference or not, I don’t know but I know they have been told to make sure people have their passports in time for travel.
Thank you for your help. It is good to know that other people are in the same boat and supportive.
I hope everyone gets theirs soon.
My daughter’s replacement came in two weeks exactly – great service!
Passport arrived: Thursday 6 August 2020
Passport printed and sent 5:18pm on 31 July 2020
Application approved 1:31pm on 30 July 2020
Application being processed 3:25pm on 29 July 2020
Documents received 5:07pm on 27 July 2020
Application received 10:54am on 23 July 2020
Identity details received 10:53am on 23 July 2020
Email sent to person confirming your identity 10:48am on 23 July 2020
Ask someone to confirm your identity 10:43am on 23 July 2020
Application submitted 10:43am on 23 July 2020We applied for a renewal, paper version at the post office – check and send – posted 22nd July – special delivery but wasn’t received or ‘picked up’ until 29th, I waited the 3 weeks before chasing yesterday (from the date we sent) and it was still waiting to be approved.
Called this morning and it’s gone for printing – we ferry to France on the 20th… lady I spoke with was confident we’ve plenty of time to get it before then.
Will provide full timeline once we get the passport through the letterbox! The call I made yesterday though does seem to have one something… unless it’s just pure coincidence..
timeline so far … was on approved for what seemed like ages i was starting to panic as we go away friday 21st
will uodate again when postedPassport printed and sent 11:22am on 12 August 2020
Application approved 5:30pm on 7 August 2020
Application being processed 9:52am on 29 July 2020
Documents received 8:09am on 27 July 2020
Application received 1:55pm on 20 July 2020
Application submitted 1:54pm on 20 July 2020
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