Durham

Viewing 15 posts - 151 through 165 (of 1,031 total)
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  • #1929
    jamesd1974
    Participant

    Totally agree and 300000 people flocking to Cornwall in one day no thanks

    #1940
    pass2020
    Participant

    Final update for my overseas adult passport renewal application:

    Passport printed and sent 6:37pm on 14 July 2020
    Application approved 3:38pm on 14 July 2020
    Application being processed 10:37am on 9 July 2020
    Documents received 8:26am on 8 July 2020
    Application received 7:39pm on 17 June 2020
    Application submitted 7:38pm on 17 June 2020

    The longest wait was for them to acknowledge receiving my old passport.
    It was delivered to the address on June 22nd according to the courier tracking, but the status only changed on July 8th on HMPO website.

    After than it was a breeze.
    I will submit my passport waiting time once I receive the new passport.

    Good luck everybody!

    #2002
    mj-passport
    Participant

    This timeline might be useful to anyone abroad. I live in France and sent my passport by tracked delivery. It took a week to get there and then another week for them to scan it in. Once that was started, it was a bit quicker, but it still took another two weeks for them to send it to me. Delivery was good. I could chose the time I wanted and follow the location of the courier on a map, so I knew exactly when he was going to arrive. It was signed for with a PIN, which seems much more secure. There’s also an option to pick it up, but the nearest pick up points are not nearby (and I live in a city!) so it’s better to be in when it arrives.

    Passport received on 16 July 2020
    Passport printed and sent 3:07pm on 14 July 2020
    Application approved 11:35am on 13 July 2020
    Application being processed 8:24am on 29 June 2020
    Documents received 2:54pm on 26 June 2020
    Application received 1:50pm on 9 June 2020
    Application submitted 1:49pm on 9 June 2020

    It’s a blue/black one. Sorry anyone hoping to still get a burgundy, I think they’re out!

    • This reply was modified 3 years, 11 months ago by mj-passport.
    #2030
    JLW43
    Participant

    Just had our passport drop through our letterbox. Child renewal Submitted 26th June arrived 17th July. Here is the timeline –

    Passport printed and sent 12:25pm on 15 July 2020
    Application approved 9:10pm on 13 July 2020
    Application being processed 11:34am on 7 July 2020
    Documents received 8:16am on 5 July 2020
    Application received 10:38am on 26 June 2020
    Identity details received 10:37am on 26 June 2020
    Email sent to person confirming your identity 10:23am on 26 June 2020
    Ask someone to confirm your identity 10:14am on 26 June 2020
    Application submitted 10:14am on 26 June 2020

    #2040
    waitingPO
    Participant

    2 child renewals, still waiting.

    Application submitted 7:15pm on 24 June 2020
    Ask someone to confirm your identity 7:15pm on 24 June 2020
    Email sent to person confirming your identity 9:30pm on 24 June 2020
    Identity details received 9:03pm on 28 June 2020
    Application received 9:04pm on 28 June 2020
    Passports sent in one envelope Royal Mail recorded delivery and signed for on 30th June
    Documents received 2:42pm on 8 July 2020
    Application being processed 12:34pm on 10 July 2020

    And that’s where we’re at.

    #2057
    AJDwaiting
    Participant

    Received two adult renewals and first child passport through the letterbox yesterday 17th July. All 3 blue and from Durham office. Full timeline (I sent documents for all 3 together as a family application meaning all 3 progressed at the same stage together)

    Passport received 17th July
    Passport printed and sent 3:15pm on 15 July 2020
    Application approved 10:01am on 14 July 2020
    Application being processed 7:44am on 25 June 2020
    Documents received 12:35pm on 23 June 2020
    Application received 7:05pm on 12 June 2020
    Application submitted 7:05pm on 12 June 2020

    #2060
    charlie2566
    Participant

    *Update!*

    So, beginning of last week, I sent an email via the online messaging service to HMPO, referencing my PEX number. I gave our travel dates. (1st August 2020).

    HMPO Liverpool phoned me back, asking me for flight evidence as my adult renewal was being processed there. It’s worth noting everyone, that where you send your expired passport to, actually bears no relevance to where the processing is being done!

    I emailed and pushed a few times. The people I spoke to were all very polite and pretty understanding. I had booked travel in June – so not before lockdown. They never asked me *when* I made the booking. Only flight info.

    Just now awaiting courier delivery, following yesterday’s update.

    Passport printed and sent
    5:24pm on 17 July 2020
    Application approved
    12:46pm on 16 July 2020
    Application being processed
    1:31pm on 10 July 2020
    Documents received
    11:49am on 6 July 2020
    Application received
    10:02am on 26 June 2020
    Application submitted
    10:02am on 26 June 2020

    #2087
    Kalkan
    Participant

    Childs Renewal was required by Aug 10th travel date:

    Passport printed and sent 9:38am on 15 July 2020
    Application approved 7:03pm on 13 July 2020
    Application being processed 11:26am on 7 July 2020
    Documents received 7:43am on 6 July 2020
    Application received 10:36am on 26 June 2020
    Identity details received 10:36am on 26 June 2020
    Email sent to person confirming your identity 11:19am on 25 June 2020
    Ask someone to confirm your identity 10:48am on 25 June 2020
    Application submitted 10:48am on 25 June 2020

    Hello all, I think recent timings for renewals are pretty good. I took my sons photo on my phone and it went through without issue. Not much point in badgering the individual offices by phone unless it’s nearing the two week travel deadline. Good luck.

    #2106
    brettj123
    Participant

    Hi all, here’s my progress for a first child’s passport

    Application approved 11:49am on 20 July 2020

    Application being processed 11:40am on 13 July 2020

    Documents received 10:34am on 9 July 2020

    Application received 8:13pm on 25 June 2020

    Identity details received 8:13pm on 25 June 2020

    Email sent to person confirming your identity 7:50pm on 25 June 2020

    Ask someone to confirm your identity 11:23am on 25 June 2020

    Application submitted 11:23am on 25 June 2020

    #2117
    nk8366
    Participant

    After calling repeatedly to escalate my adult renewal and speaking to 6 different people who all gave me different information, I got through the Complaints on Friday 17th and was allowed to submit my documentary evidence via email. I am sure that this helped as my application was approved today and the passport was printed and sent. Here is the timeline:

    Passport printed and sent 1:58pm on 20 July 2020
    Application approved 1:13pm on 20 July 2020
    Application being processed 11:11am on 20 July 2020
    Documents received 9:49am on 17 July 2020
    Application received 3:22pm on 6 July 2020
    Application submitted 3:22pm on 6 July 2020

    I just wanted to ask if any of you know when you can track the delivery on the TNT website and what code should you put into Consignment Number/PAN number, presumably the code issued by the HMPO when submitting online application? Thanks in advance for all help!

    #2136
    charlie2566
    Participant

    Hi. Passport tracker was indicating posted on Friday 17th July. There’s a link to TNT. But without a consignment / tracking number, it’s impossible to track.

    Any idea how to do this, anyone?

    #2138
    jamesd1974
    Participant

    Tracking never worked for me they all came 2 days after they were posted got a text on the day by tnt to say so

    #2140
    greaz90
    Participant

    Congrats @nk8366! On what number did you use to contact them? I’ve tried around 20 times now using 0300 222 0000 and I wait 3-5 minutes before it justs drops off.

    #2143
    nk8366
    Participant

    Greaz90, on one of the occasions when I registered for a callback I was contacted from this number, so I subsequently used it to call, you have to wait for someone to respond, but at least you are never cut off: 01633 285 422

    #2144
    nk8366
    Participant

    chalie2566, I figured out that the reference number you got for your passport should be used as PAN number on the TNT website, without the letters (POD or POX), just the digits. Then you can see the consignment number given to you and all shipping info.
    I paid for tracked return of the old passport and now I can see that it will be delivered first, hopefully the same PAN number will then work when I need to track the new passport.

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