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Durham

Durham

Viewing 15 posts - 61 through 75 (of 1,032 total)
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    Posts
  • #1587
    Gemski91
    Participant

    @OwBrH
    I got a call back today from the Newport office however, not much in the way of info, the gentleman just said their systems are slow on update and it can take 1-2weeks to update so he expects it to update Tuesday for me. I’ll report back Tuesday.


    @iain

    I know it’s so frustrating, however I recommend (if you haven’t already) popping your number into the callback system. I think they’re automating this because of high call volumes. I had to wait 24 hours but they did respond. It might well be worth a try. Good luck to you!

    #1588
    vickip3
    Participant

    Just thought I’d update on how long I’ve been waiting.

    I applied for an adult renewal and 2 children’s renewals on the 23rd June. Adults went to Durham, children’s went to Peterborough.

    The old adult passport was received by them on the 25th June but wasn’t updated until today 3rd July and 3 hours later it has also been approved.

    I’m still waiting for them to confirm they have received the 2 children’s passports which were signed for on 25th June.

    #1589
    exesoundtech
    Participant

    Child renewal. No chasing at any point in the process. All things considered not too bad!

    Passport received – 3 July 2020
    Passport printed and sent – 3:36pm on 1 July 2020
    Application approved – 6:32pm on 30 June 2020
    Application being processed – 7:18am on 9 June 2020
    Documents received – 8:32am on 8 June 2020
    Application received – 3:05pm on 29 May 2020
    Old passport posted – 29 May 2020
    Identity details received – 3:04pm on 29 May 2020
    Email sent to person confirming your identity – 2:56pm on 29 May 2020
    Ask someone to confirm your identity – 2:32pm on 29 May 2020
    Application submitted – 2:32pm on 29 May 2020

    #1592
    Gemski91
    Participant

    So it seems miraculously after I spoke to someone, my documents have now been received!

    Documents received 3 July 2020
    Application received 19 June 2020
    Identity details received 19 June 2020
    Email sent to person confirming your identity 19 June 2020
    Ask someone to confirm your identity 19 June 2020
    Application submitted 19 June 2020

    #1594
    charlie2566
    Participant

    **feeling edgy**

    So we booked a last-minute family holiday to Spain on the proviso that travel there was to be imminently possible without quarantine issues.

    My passport expired last year and there was no impetus to renew. After booking holiday, started to panic on seeing this website and applied immediately online for a renewal, Friday 26th June.

    Expired passport was signed for Special Delivery on Monday 29th June 2020 at Durham Office.

    Online tracker to-date, still saying “Send us your passport.”

    Flying 1st August 2020.

    All I can do is pray (and I’m an atheist, so don’t think God would even want to help!)

    #1595
    AndyH
    Participant

    @claireldavis Did you chase HMPO at. Your application has flown through in comparison to others. We are on a tight deadline too!

    #1596
    AndyH
    Participant

    @charlie2566 we are flying to Spain on 1 August and are a few days behind you with our daughters renewal, docs received 2 July so please let me know how you progress. Think adult renewals are a bit quicker but would be good to know

    #1600
    Gemski91
    Participant

    @charlie2566

    It took 8 days for the system to update with me. My documents were signed for on the 23rd June but they didn’t appear on the system tracking until last night at 6pm. Strangely I had spoken to someone in the passport office just 6 hours prior to that, and although they hadn’t taken any of my information, they explained the system is being slow to update with it taking 1-2weeks.

    Hang in there and fingers crossed for you!

    Also, from what I’ve seen the children passports seemed to be quicker but I’m not certain on this. Seems to vary massively from person to person.

    #1601
    dr_hamish
    Participant

    Sharing my experience:

    Two child renewals submitted at the same time, one to Durham and one to Newport. Newport quick to acknowledge documents bit stuck on Processing Application since 15th June. Durham new passport received 3rd July (no chasing) see history below…

    Application history
    (Received 3rd July)
    Passport printed and sent 1:23pm on 1 July 2020
    Application approved 11:38am on 30 June 2020
    Application being processed 10:22am on 24 June 2020
    Documents received 9:29am on 19 June 2020
    Application received 12:15am on 10 June 2020
    Identity details received 12:15am on 10 June 2020
    Email sent to person confirming your identity 10:50am on 9 June 2020
    Ask someone to confirm your identity 9:37pm on 8 June 2020
    Application submitted 9:37pm on 8 June 2020

    #1602
    Fergy
    Participant

    We booked a long haul holiday last November for this coming November / December and the destination requires six months passport validity at the end our stay. We were unable to submit renewals until we knew for sure an earlier trip scheduled for June / July had been cancelled.

    So our experience so far:
    2 X renewals submitted online Sunday 28th June
    2 X old passports posted 29th June (mine to Durham and my wife’s to Glasgow)
    Both were signed for before 09:00 at the respective offices the following morning.
    Since then, my wife’s has been acknowledged, approved and confirmed as posted back, whereas Durham have yet to acknowledge receipt of my old passport!

    Strange to have such a discrepancy. I see from these boards that many have waited far longer so I am not unduly concerned yet.

    #1603
    Gemski91
    Participant

    @dr_hamish

    Did you get a text when they had started processing the application?

    I presume we are notified of every update on the tracking?

    #1604
    Fergy
    Participant

    @Gemski91

    My wife has had text at every stage this week. I’ve had none 🙁

    #1605
    dr_hamish
    Participant

    @gemski91 just emails notifying at each stage /change

    #1608
    Vampireweeked93
    Participant

    Thought I’d provide my progress considering how worried I’ve been and how much I’ve been checking this forum! Im an overseas applicant, had to renew my passport to renew my resident visa abroad.

    Passport printed and sent 9:33pm on 29 June 2020
    Application approved 8:52am on 29 June 2020
    Application being processed 10:03am on 27 May 2020
    Documents received 9:14am on 26 May 2020
    Application received 3:34am on 18 May 2020
    Application submitted 3:33am on 18 May 2020

    Worth noting that i contacted them om twitter on 2 separate occasions and sent extra info via dm about why i needed it returned asap.
    Received yesterday from DHL overseas

    #1609
    pix6608
    Participant

    Child renewal
    Durham – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June. 26 days since they received on to system or 25 days it took from day it updated to processing to approved. Received passport 3rd July.
    Total process was 41 days (was bank holiday)
    Passport printed and sent 9:13am on 1 July 2020
    Application approved 7:21pm on 29 June 2020
    Application being processed 7:14am on 4 June 2020
    Documents received 12:15pm on 3 June 2020
    Application received 10:00am on 26 May 2020
    Identity details received 10:00am on 26 May 2020
    Email sent to person confirming your identity 5:53pm on 23 May 2020
    Ask someone to confirm your identity 5:50pm on 23 May 2020
    Application submitted 5:50pm on 23 May 2020
    I have four applications including the above. I have posted more details in relevant threads.
    Child renewal – Peterborough – Still no update 30 days later since they received/ 25days since started processing
    Child renewal – Newport – Still no update 31 days since received/started processing
    Adult renewal – Glasgow – Total process applying and receiving new passport was 13 days (was bank holiday)

Viewing 15 posts - 61 through 75 (of 1,032 total)
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