[gradders]

I have had another automated email from the Belfast upgrade team as I have sent an appeal to them as the first automated email from Saturday confirms that I met the criteria for an upgrade at the time. I have sent screenshots of both emails and am keeping fingers crossed that this works as they’ve clearly moved the goalposts after my request went in.

[gradders]

I’ve no idea I’m afraid, they didn’t specify. I’m sick of the whole process just being so vague.

[gradders]

27 April, so although it’s close it’s not close enough for me to have my passport before my flight.

[gradders]

I’ve just had the email from the Belfast Upgrade Team to advise that because it’s less than 6 weeks since I applied, that I cannot upgrade so I am going to miss my flight. I’m heartbroken. The 6 weeks rule was not pointed out to me last Friday when I was given the email address.

[gradders]

This is the email that the person received:

Dear Customer,
We have reviewed the information you sent us. As
you have not included any evidence to show you
need a passport in the next 2 weeks and/or your
application was not submitted at least 6 weeks ago,
we are unable to upgrade your application.
Your application will continue to be processed using
our standard service. If you have evidence to show
you need a passport in the next 2 weeks and you
submitted your application at least 6 weeks ago, you
should send us this now.
If your circumstances change, you should submit a
new request by calling the Adviceline on 0300 222
0000. The Adviceline is available from 08:00am to
6:00pm Monday to Friday, and 09:00am to 5:30pm
weekends and public holidays (UK time). We can
only consider upgrade applications when
evidence shows a need for a passport in the next
2 weeks and the application was submitted at
least 6 weeks ago.
You can track your application at
http://www.passport.service.gov.uk/track/reference

[gradders]

Well I’ve just been sent into another blind panic – I sent my upgrade email on Saturday and have had an auto reply but I’ve read on a Facebook group that they’re only granting upgrades to people who applied 6 weeks ago whether or not they’re 2 weeks away from their travel date. My anxiety is going into overdrive!!

[gradders]

I was cheeky and went through the ‘speak to a welsh agent’ route out of sheer desperation and got through more or less straight away…

[gradders]

Have you contacted them to give them your reference number you were given when you reported your passport as lost? Mine didn’t pull through from the application so when I rang them they said that is more than likely the reason why it went to processing instead of all being straight forward and automated.

[gradders]

This is my timeline…

Application history
StatusDate
Application being processed 3:35pm on 3 May 2022
Identity details received 5:22pm on 27 April 2022
Email sent to person confirming your identity 5:15pm on 27 April 2022
Ask someone to confirm your identity 5:02pm on 27 April 2022
Application submitted 5:02pm on 27 April 2022

I suffer from anxiety so badly, my nerves are shot to pieces!

[gradders]

I’ve read in another thread that it could be that the lost passport reference number didn’t pull through from the application so I am going to call them today to see that is the case, then I can update them with it – fingers crossed I get through!

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