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01633745709 I would 100% use this number. The majority of people are more successful than calling the 0300 number. A lot of them callers have actually admitted to me that they know what we know they have no power to transfer you to progress team they just message them saying your name and to call them back. So i assume they are there to take the pressure of the progress and upgrade team. My sons application was in Glasgow but they sent it to the liverpool team to print as that is my local office.
I was emailing them for ages. But I seen a different number on a Facebook group so I started calling that yesterday feeling very deflated. Anyway turns out my sons passport wasn’t linked to my daughters so they were expecting my birth certificate which they were never going to get because I don’t even have it back from my daughters application which I received weeks ago. Anyway after a super helpful lady sorted it out they called me around 3pm to says it’s done and I could collect today. I now have it. Also if the progress team don’t do there email to the upgrade apparently it will not get looked at so do make sure you speak to progress team first before firing off any emails. Best of luck to everyone
I fly Friday and finally going to pick up my sons passport after 12.5 weeks. It’s been a long emotional process but glad I collect today.
I have heard they do work weekends as some people have had emails and phone calls on weekends. If you ask the call operators they actually say they don’t. So you don’t know what to believe.
I keep getting told to have faith in the upgrade team. I know they are working on people’s applications who fly in 48 hours. I fly 27th so I am hoping I get a call soon. I have seen lots of success stories so I am trying to stay positive
Oh fab, let hope we get our updates early next week. I just feel so sorry for everyone going through this.
Are you able to share that Facebook group. I am trying to follow as many social media’s as possible to see what’s going on with everyone else.
I am also at the stage where I don’t care how I look if I get marched away, They have employed thousands of call operators who cannot actually help so its pointless calling.
I am on hold to Customer service management team, I fly next Friday so hoping to get things moving before the weekend.
jillybean1980 Can you just turn up a ask for answers, I am reluctant to visit the office to be turned away. But
I have missed a call from them and they are now saying they will get someone to call me back within 3-5 which is pointless to me.My flight is next Friday but I have been expecting a call back for a week now so I could really kick myself. I will try tomorrow.
I have literally just missed a call from them. They left a voicemail whilst I was in the phone. Will I need to call back or does anyone know if they will try me again?
