Still waiting for my documents to be returned but got a reply from HMPO:
In response to the latest corona virus measures relating to social distancing and necessary travel, HM Passport Office has reduced its staffing levels to ensure that these measures are followed.
As a result of this, HMPO is currently focused on getting new applications on to the system and have de-prioritised the return of supporting documents. However, HMPO is aiming to have any outstanding supporting documents returned in the next 2/3 weeks
Child renewal from UK, no urgent need for travel, just it was expiring soon. TNT tracking shows expected delivery by 14 Sept, so 2 weeks from submitting online. Will update if any delays:
Passport printed and sent 3:55pm on 10 September 2020 Application approved 8:40pm on 9 September 2020 Application being processed 12:29pm on 8 September 2020 Documents received 8:25pm on 3 September 2020 Application received 6:12pm on 31 August 2020 Identity details received 6:12pm on 31 August 2020 Email sent to person confirming your identity 5:15pm on 31 August 2020 Ask someone to confirm your identity 5:10pm on 31 August 2020 Application submitted 5:10pm on 31 August 2020
This reply was modified 1 month, 1 week ago by robato. Reason: Formatting
I paid the £5 for secure return of documents but I’m still waiting for the new passports to arrive. Hoping everything will be here next week. Will update when I get it. 2 weeks sounds a bit slow but hard to say with COVID.