New Passport Upgrade Service!

[pcjc]

Oh amazing! Just to check, they were approved then printed without the upgrade service?

Thank you!

[wanokuni]

Got through to progress team in 30 minutes. They were very helpful and directed me to the correct office (Peterborough, I had emailed London since it’s closer to me). Told me they weren’t gonna take anymore calls until they’ve emailed the office informing me of my case and I’ve emailed them too. so fingers crossed!

[clare_mclaughlin]

What number was that on please?

[AnnaK]

I need my passport by Monday. Its currently awaiting to be seen by an examiner.

I’ve emailed upgrade and escalated service. Only received an reply to acknowledge the date I need my passport.

Called yesterday to see what was going on with my application but told that upgrade is not a guarantee.

What should I do next?

Worried I won’t get my passport by this weekend.

Are they fed up of me calling and emailing? Maybe they’ve blacklisted me 🙁

[Anna245]

@pcjc

Yes both approved, printed and sent out at no extra cost.

My renewal was done with no problems, I did make some calls and send a few emails ,to chase my daughters first passport as I was panicking. However I never received any calls or email acknowledgements

[CharlieMKing]

k

[Angadsingh1]

@Annak can you not travel to passport office to sort out? Think this maybe ur only option.

[AnnaK]

My plan is to go to Peterborough on Friday or Saturday but I may have my 6 year old with me- so it will be hell for her.

[Gemzy]

We may be doing the same on sat, will have the kids too! 😬

[Kel85]

Has anybody had any luck receiving updates by actually going to your local office without an appointment?
I am desperate now, I just need answers which are not being answered by the number I am ringing.
I fly next Friday and I have applied for a child’s first passport.

[xfxrxhx]

Is anyone getting any calls answered this morning I have been trying since 7am and not spoken to 1 person. Any help on different numbers to call would be greatly appreciated!

We are supposed to be travelling on Sunday. Stressed out is an understatement right now. I just need to speak to someone 😢

[leesa160]

What no are you calling?

[Kel85]

I actually had a meltdown after being on hold for over an hour this morning for them to say I cannot hear you and terminated my call.
Got through again but progress team were unavailable….

Keep trying, you will get through, its just a waiting game.

[xfxrxhx]

T 0300 330 0000. Just got answer after 2 hours and 20mins on hold. And got through to progress thank god!

[Kel85]

Did you actually get through to the progress team? That’s fab… did they tell you any more info than the advisors?

[Author]

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