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Can’t say if it’s always the case, but yes, the old passport is usually cancelled and returned (sent separately from the new passport)
Happened to a relative of mine. His application was forwarded to another passport office. Could this the meaning of that second ‘documents received’ notification?
I would personally go the fast-track route any time I can, and avoid all the potential frustration and uncertainty. If that is not an option then my next action would be to postpone travel to give the application ample time to process, line well beyond the current processing estimate
I would personally go the fast-track route any time I can, and avoid all the potential frustration and uncertainty. If that is not an option then my next action would be to postpone travel to give the application enough time to process, line well beyond the current processing estimate
I was asked the same to prove parental responsibility. Not sure why they did that. I had two child-renewal applications, one went through with just the old passport, the other required the birth certificate as additional supporting documentation (my name is on the certificate and was married at time of birth). I didn’t want to chance it, so I also included a letter of ‘no objection’ from my wife, although they said to send one or the other.
I remember one main difference between the two renewal applications. The one that didn’t require additional supporting documents was in a regular, manual queue, whereas the other one was in what I understood is called the ‘digital queue’ (tracking ending with the letter X). Also, each application was assigned to a different passport office (I made them a few weeks apart).
I seem to recall that in my case, it took about a week after the additional documents were delivered for the application to be approved. I also don’t think I received confirmation of receipt for the certificate (nor did it show in the application tracking).
Hope your application gets sorted soon!
Try the following link on desktop (mobile seems to botch it) after removing the spaces towards the beginning and possibly replacing the letters ‘nz’ with your destination country’s two-letter shorthand:
https :// mydhl.express.dhl/nz/en/tracking.html#/track-by-reference
under ‘Shipment Reference’, enter your PEX reference number without the PEX part and without spaces (just the numbers), and finally under “Date Range” you can enter starting date as the date of application and end date the current date.
If the above link doesn’t work, Google HM passport DHL. You should reach an FAQ page that contains a link that redirects to the tracking page.
Had an application in Durham a few months ago and it took about 7 days after printing before it showed in tracking on DHL’s.
Also, I probably had an issue with the tracking page not properly refreshing. Best to revisit the page and reenter the details when you wish to check again if DHL has your passport.
You’ll be able to see tracking for both shipments, the new passport, as well as the supporting documents which follows later (one day after in my case), using the same PEX reference number
I think I was able to replicate what you’re facing on mobile, but the link worked OK on desktop.
Try the following link adjusted for New Zealand (perhaps test on both, mobile and desktop):
https :// mydhl.express.dhl/nz/en/tracking.html#/track-by-referenceHow many days has it been since the passport was sent out?
Oh, and by the way, in time, you should be able to see two shipments using the same shipper reference (application reference) once the supporting documents are sent out
A couple of more tips that may or may not be useful:
On the Durham thread in this forum, someone mentioned the phone number 01633 285 422 as direct phone number, but that was back from 2020 so I’m not sure if it’s still valid (+441633285422 in your case, calling from overseas). Someone else in the same thread mentions calling a direct number to the Liverpool office and being able to get more assistance than the general advice line (phone number 0300 123 1973).
Another idea is to send a private tweet to passport office, if you’re on Twitter.
Hello Mo91,
It’s interesting that you still need to use a paper form when applying from Nigeria (and that the application is costlier as well). I just tried it and whenever I pick Nigeria on the website, it directs me to download the form to apply as opposed being able to apply online and submit a digital photo.
I’m getting the Durham PO office as the address to send documents to when I try, while you might have gotten another address at the time you applied. I’d say confirm which passport office was on the DHL package you sent and then ask the agent on the advice line if it would be possible to connect you with that particular office. Most of the times, transferred calls go unanswered and you’ll get the agent that originally answered your call back on the line, but I’ve heard of people getting through after trying many times. Normally, when the transferred call doesn’t get picked up, you’ll be offered a call back. The agent may state that it could take up to 24 hours to receive a callback but be prepared to wait many more days before you hopefully get that callback.
I’d also fill an online enquiry, even though you don’t always get a reply to those. Forum doesn’t allow links to ne posted, so here it is with spaces (just remove the spaces in-between):
https :// eforms . homeoffice . gov . uk / outreach / Passport_Enquiries . ofml
I don’t think you should worry yet as you say that DHL confirmed delivery (and you’ve probably have proof of that). It’s probably just a matter of time before you hear from them and be able to track your application
One more thing I should mention is that the application could sometimes get forwarded to another passport office, other than the one you sent the documents to (not sure about that)
Forum is acting up again and showing some posts
I don’t know if the forum allows links, but if DHL delivers to New Zealand, do a search for:
“DHL DELIVERY SERVICES ON BEHALF OF HER MAJESTY’S PASSPORT OFFICE”look for the link under “How do I track my items”, and on the tracking page, under ‘Shipment Reference’, enter your PEX reference number without the PEX part and without spaces (just the numbers), and finally under “Date Range” you can enter starting date as the date of application and end date the current date.
Note that it can take a few days after approval and printing it shows up on DHL’s
