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Hi, please can you tell me how you got it escalated. I desperately need my sons renewal for a holiday that hasn’t been cancelled
You must of been waiting over
2 weeks and can prove you brought a holiday before
March then complaints will
Look
At itFinally after worrying out of my mind and constantly ringing passport office and checking online for the processing it finally got approved this evening
Feel like a weights been lifted off my shoulders
It was processed at durham officeApplication approved 7:08pm on 15 July 2020
Application being processed 11:45am on 10 July 2020
Documents received9:04am on 9 July 2020
Application received8:43pm on 25 June 2020
Identity details received8:42pm on 25 June 2020
Email sent to person confirming your identity4:52pm on 24 June 2020
Ask someone to confirm your identity4:47pm on 24 June 2020
Application submitted 4:47pm on 24 JuneMy final passport application has finally been approved.
Contacted twitter and they are useless they said it was still processing as normal on 7th July. However on the Sunday 5th July i called and was put on the automatic call back list. They called 6th July and advised there was additional checks with the counter signature (I had 3 children passports he had signed but this one was pulled up for checks). So twitter staff was obviously wrong.
Requested call back from processing team 13th July but still waiting for this but my application was finally approved this morning.
Other applications times have been posted previously.
Newport:
Application approved 9:17am on 15 July 2020
New photo received 12:06pm on 10 July 2020
Photo rejected 11:55am on 10 July 2020
Application being processed 12:23pm on 3 June 2020
Documents received 11:12am on 3 June 2020
Application received 9:46am on 26 May 2020
Identity details received 9:46am on 26 May 2020
Email sent to person confirming your identity 5:25pm on 23 May 2020
Ask someone to confirm your identity 5:20pm on 23 May 2020
Application submitted 5:20pm on 23 May 2020Hi – looking at both your time lines, Im hoping then that mine will be approved sometime next week as I applied on the 28th june. Please let me know how quick it moves to printing and sent and when you receive it thanks. Will give some form of indication on how long i might be waiting too.
thanks
Passport printed and sent 8:22am on 16 July 2020
Application approved 9:17am on 15 July 2020I’m expecting to receive around Monday as from previous experience (I did 4 passports at the same time) it takes 48-72 hours from printing to be delivered but will update when I get it.
Just had our passport drop through our letterbox. Submitted 26th June arrived 17th July through Durham. Here is the timeline
Passport printed and sent 12:25pm on 15 July 2020
Application approved 9:10pm on 13 July 2020
Application being processed 11:34am on 7 July 2020
Documents received 8:16am on 5 July 2020
Application received 10:38am on 26 June 2020
Identity details received 10:37am on 26 June 2020
Email sent to person confirming your identity 10:23am on 26 June 2020
Ask someone to confirm your identity 10:14am on 26 June 2020
Application submitted 10:14am on 26 June 2020hi all, update on my daughters renewal below (durham office), it just needs to be posted and arrive now. We are due to go away on 01/08/2020.
Application approved 2:32pm on 16 July 2020
Application being processed 9:23am on 16 July 2020
Documents received 12:06pm on 12 July 2020
Application received 11:06am on 1 July 2020
Identity details received 11:05am on 1 July 2020
Email sent to person confirming your identity 10:45am on 1 July 2020
Email sent to person confirming your identity 10:09am on 1 July 2020For info I contacted HMPO on Twitter on 03/07/20 stating that it was urgent and that the holiday was booked prior to Covid and asked if there was anything they could do. I received a reply on 09/07/20 saying they had put a note on the application that it was urgent.
On 10/07/2020 i contacted my MP as i saw via this forum that people who applied after me were progressing at a faster rate, they replied instantly and had contacted UKVI who informed them that it was noted as urgent. My MP advised me to call the HMPO help on Tuesday (14/07) this week to request an update, which i did. I very helpful call handler tried several things to escalate the application, however my timeline was just outside of being able to this, so he put in callback request from the processing team (within 48 hours). The time lapsed so I gave the helpline a call yesterday (I knew they were busy and i wasn’t expecting a callback in 48 hours but thought why not) and a rude and abrupt call handler answered who basically refused to help me.
I therefore contacted HMPO via Twitter again basically detailing how rude the call handler was and also informed my MP who had requested an update. Next thing I know it was processed and approved. I spoke to my MP today who said they had contact UKVI after my email yesterday for an update as I was not having any luck. Maybe i was lucky having a rude call handler which forced me to complain?!?
All in all HMPO were great (aside from the call handler yesterday), they are dealing with so many people, who like me are probably right pains in the arse chasing for updates. If you want you application to progress I would suggest regular contact in a polite manner (within the timeframes they suggest unless really urgent) as there is no logic to processing times – a call handler pretty much told me it was luck of the draw where you applications sits, especially in terms of documents being logged as received!
Good luck everyone. I’ll update when i receive the passport.
So Iv been panaking my daughter passport renewal wouldn’t arrive in time or her photo would be rejected as I did it at home and submitted online but I just got an email Saying it has been approved and will be being printed. Iv added below my time scale and will post when it arrives.
Application approved 7:56pm on 17 July 2020
Application being processed 10:55am on 13 July 2020
Documents received 2:27pm on 10 July 2020
Application received 5:44pm on 6 July 2020
Identity details received 5:44pm on 6 July 2020
Email sent to person confirming your identity 5:19pm on 6 July 2020
Ask someone to confirm your identity 5:10pm on 6 July 2020
Application submitted 5:10pm on 6 July 2020AAARRRGGGHHHH Just realised son’s passport has expired – due to travel 6th August, 2 weeks 6 days – do I stand a chance? Has anyone hand delivered a renewal to Newport? What is the quickest way? HELP!
You carnt hand deliver anything and even when mine was
Put down as an emergency took
Over 2 and half weeks
And by Monday u looking at 2 weeks and couple of day’s And by the time
You post it back your looking Tuesday being delivered there
Most take 2 odd weeks to even acknowledge the old one has been returned to them and until then the application is on holdOh gosh fishkins – do let us know what you do and how you progress! It is quite frustrating as some people have been waiting a long time and some people have sent passports later and have had it back in a week or two. I read an earlier post where someone said they needed their passport urgently and they got it printed and sent out the same day! So it’s hard to say! If you ask anyone at HMPO they will say they can guarantee anything. If you booked before Covid maybe they might be able to do something for you! Either way – good luck!
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