[pusinky]

Stp – it’s a mystery why some applications are processed quickly and others take such a long time.

The letter requesting an interview was printed on 26 March but only received on 7 April. Not sure why this cannot be done by text or email… Their processes are a mess.
It may have taken longer to get an interview date because of the Easter Bank holidays.

Good luck everyone.

[pusinky]

Not everyone applying for first passports requires an interview. I know several people whose application was approved without it. The passport office took 22 days to log the supporting documents. The letter requesting to book an interview date took 13 days to be delivered… it must have sat at the passport office for a while before being posted! I have not been asked for further documentation or been informed of any issues with my application. With a bit of luck I will get the passport before it hits the 3 months mark! Some people seem to get their within a couple of weeks, it seems I was just unlucky.

Application history
StatusDate
Application approved 2:19pm on 19 April 2022
Interview 10:00am 19 April 2022 (earliest date available when I called on the 7th)
Letter received to book interview: 7 April 2022
Application being processed 11:11am on 28 February 2022
Documents received 9:53am on 23 February 2022
Application received 10:10am on 31 January 2022
Identity details received 10:10am on 31 January 2022
Email sent to person confirming your identity 7:23pm on 30 January 2022
Ask someone to confirm your identity 7:19pm on 30 January 2022
Application submitted 7:19pm on 30 January 2022

[pusinky]

My application hasn’t moved since 28 Feb. I received my supporting documents back today – has anyone had their documents returned before the application being approved? It seems strange but then the whole process is a mess.

Application being processed 11:11am on 28 February 2022
Documents received 9:53am on 23 February 2022
Application received 10:10am on 31 January 2022
Identity details received 10:10am on 31 January 2022
Email sent to person confirming your identity 7:23pm on 30 January 2022
Ask someone to confirm your identity 7:19pm on 30 January 2022
Application submitted 7:19pm on 30 January 2022

[pusinky]

still no update…

Application being processed 11:11am on 28 February 2022
Documents received 9:53am on 23 February 2022
Application received 10:10am on 31 January 2022
Identity details received 10:10am on 31 January 2022
Email sent to person confirming your identity 7:23pm on 30 January 2022
Ask someone to confirm your identity 7:19pm on 30 January 2022
Application submitted 7:19pm on 30 January 2022

[pusinky]

Frustrated_1 – I received a reply today to my email but there are delays in returning documents too so not sure if it’s worth it.

Thank you for your email regarding your supporting documents.

If you have an ongoing application and wish to request the return of your supporting documents, please put your request in writing, advising which documents you would like to be returned and why the documents are required.

Please write to the office dealing with your application.

BELFAST:
Priority Handling
PO Box 1401
Belfast
BT1 2PP

DURHAM:
Priority Handling
PO Box 302
Durham
DH1 9ZL

GLASGOW:
Priority Handling
PO Box 15388
Glasgow
G4 0YP

LIVERPOOL:
Priority Handling
PO Box 35
Liverpool
L69 2SN

LONDON:
Priority Handling
PO Box 33272
London
SW1V 1DR

NEWPORT:
Priority Handling
PO Box 175
Newport
NP20 1XA

PETERBOROUGH:
Priority Handling
PO Box 215
Peterborough
PE1 1QQ

Please note that the document may be requested at a later date if it is required to complete the application.

Regards,

Customer Service Email Team

[pusinky]

I submitted my application on 30 January and it’s been showing as processing since 28 February. I called the Passport Office today and was told there is nothing they can do. The lady acknowledged there are delays with receiving documents, approving, and even sending out passports and supporting documents.

[pusinky]

I haven’t got any update but I’m pleased that others are getting their passports. Good luck everyone

[pusinky]

My application hasn’t moved since 28 Feb. I was hoping they would get to it quickly to make up taking 23 days to receive the documents but no such luck. I will need to cancel my flight next week. So far calling the Passport Office hasn’t helped.

Application being processed 11:11am on 28 February 2022
Documents received 9:53am on 23 February 2022
Application received 10:10am on 31 January 2022
Identity details received 10:10am on 31 January 2022
Email sent to person confirming your identity 7:23pm on 30 January 2022
Ask someone to confirm your identity 7:19pm on 30 January 2022
Application submitted 7:19pm on 30 January 2022

• This reply was modified 2 years, 2 months ago by pusinky.

[pusinky]

I got a notification when the documents were linked to the application but not when it changed from documents received to application being processed.

[pusinky]

jespop30 – I was concerned the passport office had lost the documents but they found them in the end. I asked for a call back that never materialised.

Has anyone had experience requesting for the supporting documents to be returned without withdrawing the application?

[pusinky]

I tried the call centre several times and they can’t help at all. Here’s the timeline so far, the supporting documents were delivered on 1 February but only logged on 23 February.

Application history
StatusDate
Application being processed 11:11am on 28 February 2022
Documents received 9:53am on 23 February 2022
Application received 10:10am on 31 January 2022
Identity details received 10:10am on 31 January 2022
Email sent to person confirming your identity 7:23pm on 30 January 2022
Ask someone to confirm your identity 7:19pm on 30 January 2022
Application submitted 7:19pm on 30 January 2022

[pusinky]

Hi the passport office took 23 days to link the supporting documents to my application which I think is longer than most. People are advised to contact the passport office if it’s longer than 8 working days

[pusinky]

It seems like I am one of the few people having delays with linking supporting documents to the passport application. Royal Mail confirmed delivery on 1 February and 21 days later I am still waiting for the Passport Office to update the system. I have also been waiting since 15 Feb for a call back. I was told by one of the call centre agents that every time someone calls for an update the clock starts again and we go to the back of the queue for a call back. Has anyone had this problem? It’s frustrating not being able to speak with someone who actually works in the Passport Office, the staff in the call centre don’t have access to any information.

[pusinky]

I am having a similar situation with the Liverpool office. Royal Mail delivered my documents on 1 Feb but the passport office seems to have lost them! I’ve been waiting for a call back since Tuesday. How can they say ‘lost in transit’ as if it’s nothing to do with them… The whole system is a shambles

[pusinky]

Thanks jespop30 – it does seem everyone else has had their supporting documents linked within a few days. I called the Passport Office on Tuesday and again today. I was supposed to get a call back but nothing yet.

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