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Hi everyone I and few others have been in touch with watchdog about our concerns. I would advise everyone who has experienced serious failings by HMPO do so
Mine went into processing on 17th March both my children.
Had a call on 01/04/22 too say that they will email the office with my concern and put an alert on my file. They said my application should with examiner within the next 10days but who knows! I fly on 06/05/22.
On the other hand my husband sent docs 11/03.
Docs received 24/03
Processing 25/03
Approved 29/03Lisam: That gives me hope. But not as straightforward what happened was countersigning couldn’t be completed because of a technical error. Then I sent in a hard copy of countersigning proof. Just need to see if they accept that they may say they want something different.
Hi my application for both children passports has been in processing since 17/03/22.
Someone lovely (Aaron) called back from the progress team yesterday and he said she he sent an email to Peterborough office (people managing my application) about my concerns added my travel date 06/05/22 and also added an alert on the file for the examiner.
Does this sound like a good sign? Would this progress forward from here? He said they should action but can’t give me a timeframe.
Should I continue to call everyday or just sit back and wait at this stage?
For anyone else in the uk unable to get their passports and missing flights due to the total log-jam and poor customer service in the Passport Office, please note I have started writing to newspapers and the director general Mark Thomson. If they hear about this from multiple sources they might actually publicise what’s going on… ie complete meltdown in the passport office! So please join me and write something to the email addresses below and let the journalists know the horrific stories occurring as a result of passport office incompetence! Also send something to your mp… the more of us who do something the more likely it will get publicised…
Express.news.desk@reachplc.com
guardian.letters@theguardian.com
observer.letters@observer.co.uk
I recommend you out your full name, phone number and full address in your email…
Thanks everyone – and please add any ideas for other people / newspapers to contact in the comments below…
Let us know how you get on 🤞🤞🤞🙏🙏🙏
This is what I received from my MP today
Although we are yet to receive a response to the enquiry we made on your behalf with HMPO yesterday, there has been an update issued to all MPs this morning.
”Since April 2021, Her Majesty’s Passport Office has advised its customers to allow up to ten weeks to get their passport. We cannot expedite a passport application ahead of others simply because a holiday date is approaching, as this would be to the detriment of other customers who have been waiting longer and have no lesser need for these services.
Where HM Passport Office has had a UK-based customer’s application for longer than ten weeks, and can evidence they are due to travel within the next fortnight, their application will be expedited. Should a constituent meet this criteria, or if there is an urgent need for passport services on compassionate grounds, an expedited application should be arranged via the Passport Adviceline (0300 222 0000).
While it does take longer to speak with a call handler during busier periods, the Passport Adviceline remains the best place for your constituents to discuss any available options for those who need their passport more quickly.”
Got this from my MP today
Although we are yet to receive a response to the enquiry we made on your behalf with HMPO yesterday, there has been an update issued to all MPs this morning.
”Since April 2021, Her Majesty’s Passport Office has advised its customers to allow up to ten weeks to get their passport. We cannot expedite a passport application ahead of others simply because a holiday date is approaching, as this would be to the detriment of other customers who have been waiting longer and have no lesser need for these services.
Where HM Passport Office has had a UK-based customer’s application for longer than ten weeks, and can evidence they are due to travel within the next fortnight, their application will be expedited. Should a constituent meet this criteria, or if there is an urgent need for passport services on compassionate grounds, an expedited application should be arranged via the Passport Adviceline (0300 222 0000).
While it does take longer to speak with a call handler during busier periods, the Passport Adviceline remains the best place for your constituents to discuss any available options for those who need their passport more quickly.”
We hope this information is useful and we will be back in touch as soon as we receive any updates regarding your applications and the complaints you have submitted.
you wont be able to fast track it at this stage. you need to write in a letter to cancel and then they send back documents. but could take 3weeks or more
I contacted MP on 22/03 after my application for both children went into processing on 17/03. I received this note from my MP.
As per your request, we have now contacted Her Majesty’s Passport Office (HMPO) on your behalf, in order to get an update on the status of your application. However, please be aware that xxxx is unable to impact on any future decisions reached by the Home Office/UKVI/HMPO. In addition, we have been made aware that it may take several weeks for them to respond to our request, and therefore, our intervention may not achieve a quicker outcome.
We will be in touch with you as soon as we receive a response. In the meantime
Let’s hope it works x
BeckyB: still not printed but i’ve read on these forums can take few days to print and 5days to deliver
my childrens passport both have been processing since the 17th also we’ve done everything we could contact via MP etc. Sorry to say but even if they do approve printing and delivery is taking more than a week
Frazmorris- well my childrens application was in processing 2weeks before his and still no update! very stressful for sure
I was told last week husband old passport was lost because RM never obtained a signature. put in a claim with RM but they said its not their fault its HMPO. put in a complaint and that day they found the passport surprising eh.
Anyway today this happenedApplication history
StatusDate
Application approved 9:20am on 29 March 2022
Application being processed 1:27pm on 24 March 2022
Documents received 12:47pm on 24 March 2022
Application received 9:09pm on 8 March 2022
Application submitted 9:09pm on 8 March 2022
